RETURN OPTIONS

We do our best to be flexible with returns. We understand that ordering from an online catalog is different from carrying a product to the register.
Return instructions are included with the invoice emailed to you at the end of the transaction. Within 30 days of receipt, you may use the instructions to make a return. If you no longer have the email, let us know and we'll resend it to you.

• Return shipping is refunded only if we made an error in fulfilling your order or if the product is defective. In all other situations, the return shipping is the expense of the customer.
• International shipping costs are not refundable under any circumstance.
• Unopened items in resalable condition may be returned within 30 days for a merchandise refund.
• Opened items that can be repackaged into resalable condition may be returned for a merchandise refund.
• Used or inflated items will be dealt with on a case by case basis. If we cannot offer the item for sale as new, a 15 percent restocking fee may be assessed or we may determine that the item cannot be returned. Items with missing parts cannot be accepted for return. If we can buy the parts needed, the cost of their purchase and delivery will be deducted from your refund.

Contact us for returns on defective items. The return depends upon the warranty. Most items should be sent to us, but some go directly to the manufacturer.